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Wedding & Quinceañera Cake Policy

At Pasteleria Plaza, we are honored to be part of your special celebration. Because wedding and quinceañera cakes require detailed planning, scheduling, and structural preparation, please carefully review the following policies.

How to Place an Order

  • Wedding and quinceañera cake orders must be placed in person at our bakery.

  • We do not accept wedding or quinceañera cake orders through social media, phone calls, or text messages. All orders must be completed in person to ensure accuracy, clarity, and proper documentation.

  • During your visit, we will confirm design details, serving size, event date, pickup or delivery arrangements, and pricing in writing.

  • Orders are not confirmed and event dates are not reserved until the required deposit has been received.

Timeframe Requirements

  • We strongly recommend placing your order at least three (3) months in advance, especially during high-volume seasons (spring, summer, and early fall).

  • While we may occasionally accommodate orders with shorter notice, availability is not guaranteed and depends entirely on our production schedule.

  • If you choose to place your order two (2) weeks or less before your event date, availability cannot be guaranteed — even if you previously spoke with a staff member.

Deposit (Non-Refundable)

  • To secure your event date and add your cake to our production schedule, a non-refundable deposit of $100 is required at the time of placing your order in person.

  • Orders are not confirmed and event dates are not reserved until the deposit has been received.

  • The $100 deposit is non-refundable under any circumstances.

  • Because wedding and quinceañera cakes require advance scheduling, design preparation, supply purchasing, and production planning, we limit the number of large cakes accepted per week. Once your deposit is received, we reserve time and resources specifically for your event.

  • Without the required deposit, we will not hold your date or begin production planning.

Final Payment

  • Final payment is due no later than two (2) weeks prior to the event date.

  • If final payment is not received by this deadline, production may be paused or the order may be canceled. In such cases, the deposit will not be refunded.

  • For cancellations made at least two (2) weeks before the event date, any amount paid beyond the non-refundable deposit may be refunded.

  • Please allow up to 30 days, plus bank processing time, for approved refunds to post.

Order Changes

  • Changes to size, flavor, design, or structure must be made no later than two (2) weeks before the event date.

  • After this deadline, changes cannot be guaranteed and additional charges may apply.

  • While we make every effort to match inspiration photos or design references, slight variations in color, decorative details, floral arrangements, or artistic elements may occur due to the handmade nature of our products, lighting differences, and material availability.

Delivery

  • You are welcome to pick up your cake at our bakery. We also offer delivery for an additional fee based on distance and location.

  • If delivery is selected:

  • The cake will be delivered and set up at the designated location provided at the time of order.

  • A confirmation photo will be taken upon completion of delivery to document proper condition and placement.

  • Once delivery has been completed and documented, full responsibility transfers to the client.

  • Pasteleria Plaza is not responsible for any damage, loss, or alterations that occur after delivery has been completed and documented, including but not limited to damage caused by venue staff, guests, weather conditions, or third parties.

  • If we are scheduled to meet at a specific location, our driver will wait up to 15 minutes beyond the agreed delivery time. After that time, the cake will be returned to the bakery, and an additional delivery fee will apply to reschedule.

  • The client is responsible for providing a sturdy, level table capable of supporting the cake’s weight.

Pick-Up & Transportation

  • If you choose to pick up and transport the cake yourself, Pasteleria Plaza is not liable for any damage once the cake leaves the bakery.

  • Please prepare your vehicle so the cake can sit flat, level, clean, and free of objects that may shift during transport.

  • Cakes are delicate. Sudden stops, sharp turns, warm vehicles, or uneven placement can cause structural damage, especially for large or multi-tier cakes.

  • We strongly recommend transporting cakes in a cool, air-conditioned vehicle.

  • We do not repair cakes once they have left our bakery.

Structural Support

  • Multi-tier or tall cakes contain internal food-safe supports, including dowels and structural elements, to maintain stability.

  • These supports must be removed before cutting and serving.

  • It is the client’s responsibility to inform the person cutting the cake of their presence.

  • Pasteleria Plaza is not responsible for improper cutting or failure to remove internal supports.

Cake Stand Policy

  • We offer a beautiful selection of elegant cake stands to complement and elevate your wedding or quinceañera cake. Our stands are designed to enhance presentation and make your cake look a step above ordinary.

  • Our cake stands have been tested and used many times to safely support large and tiered cakes. They are specifically designed and selected for this type of use. Many of our stands have successfully supported cakes at previous events. Each stand is carefully inspected before being released to ensure it is in proper condition and safe for use.

  • Cake stands are not rented or sold. However, a refundable security deposit is required in addition to the cake price. The purpose of the deposit is to cover replacement costs in the event the stand is not returned.

  • The deposit amount varies depending on the style and cost of the stand selected. Many of our stands are specialty pieces and are expensive to replace. The deposit is only a fraction of the full replacement cost.

  • The deposit is fully refundable as long as the stand is returned:

  • Clean

  • Complete

  • Undamaged

  • If a small component is broken and replacement parts are available, only the cost of the damaged part will be deducted from the deposit.

  • Please note that some stands are sold as complete sets and replacement parts are not available. If one piece of the set is damaged or missing, the entire stand must be replaced, and the corresponding replacement cost will be deducted from the deposit.

  • All cake stands must be returned before the following weekend (typically by Thursday or Friday), as they are reused for upcoming events.

  • We offer a variety of sizes, styles, and colors to suit your event.

Outdoor Events & Weather Conditions

  • Heat, direct sunlight, humidity, wind, uneven surfaces, and outdoor conditions can damage cakes.

  • Any cake placed outdoors is at risk of softening, melting, leaning, or collapsing.

  • We strongly recommend keeping your cake refrigerated until approximately one (1) hour before serving.

  • Pasteleria Plaza is not responsible for damage caused by environmental conditions after pickup or delivery.

  • We do not repair cakes once they have left our bakery.

Serving Size Information

  • Wedding and quinceañera cakes are designed to serve the number of guests specified at the time of ordering.

  • Serving sizes are based on standard wedding servings of approximately 2” x 3” slices.

  • If larger slices are served and the cake runs out, Pasteleria Plaza is not responsible for providing additional cake.

  • If you are unsure how to properly cut your cake, please ask our staff during pickup — we are happy to explain.

Allergies & Special Requests

  • We offer nut-free cakes upon request.

  • We do not offer gluten-free cakes.

  • Our kitchen handles nuts, wheat, dairy, soy, and other common allergens. Cross-contamination is possible.

  • We cannot guarantee an allergen-free environment.

Cake Tastings

  • We do not offer formal wedding or quinceañera cake tastings.

  • However, we regularly sell cake slices of our most popular flavors in-store (based on availability) for customers who wish to sample our cakes.

Pricing

  • Wedding and quinceañera cakes typically range from $2.50 to $4.50 per serving, depending on size, design complexity, structure, and decorative details.

  • Highly detailed designs, multi-tier structures, sugar work, specialty florals, and advanced decorations may increase the final cost.

  • A final price will be provided in writing at the time of order confirmation.

Force Majeure

  • ​Pasteleria Plaza is not responsible for failure to perform due to circumstances beyond our control, including but not limited to natural disasters, severe weather, power outages, emergencies, or unforeseen events.

  • We look forward to serving you and being part of your special celebration.

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